Withdrawals generally complete in 0-3 hours. PayPal typically settles within one business day. Card and bank transfer returns take 2-5 business days. The daily withdrawal limit is €5,000, the weekly cap is €20,000 and the monthly cap is €50,000.
Account verification is required before the first withdrawal can be processed. Submitting documents before requesting a payout removes the most common source of delay for new accounts.
| Method | Processing time | Notes |
|---|---|---|
| PayPal | Within 1 business day | Fastest confirmed method |
| Cryptocurrency | 0-3 hours (general) | Subject to network confirmation |
| Visa, Mastercard | 2-5 business days | Card issuer processing applies |
| Bank transfer | 2-5 business days | Varies by receiving bank |
The daily limit of €5,000 applies across all methods combined - not per method. If PayPal is available for your account, it is the fastest confirmed withdrawal route. Cryptocurrency withdrawals follow the general 0-3 hour window but may extend slightly depending on blockchain network congestion at the time of processing.
Three limit tiers apply to withdrawals regardless of method:
These caps are cumulative across all methods. Reaching the daily limit does not reset until the following calendar day. If a single withdrawal request exceeds the daily cap, the excess amount is queued and processed when the next daily window opens. No withdrawal fees apply on the casino side.
Withdrawals are initiated from the payments section of your account area. Select the withdrawal option, choose your method, enter the amount and confirm. The request enters processing immediately if your account verification is complete and no active bonus wagering requirement is running.
Withdrawing to the same method used for the deposit is standard practice and avoids additional verification steps. If the original deposit method does not support withdrawals (such as Paysafe Card), use an alternative confirmed method such as a card or e-wallet.
Account verification is triggered before the first withdrawal. Three document types are required: proof of identity, proof of address and proof of your payment method. Pay N Play accounts complete this step automatically through the bank login at registration - no manual upload is needed for those accounts.
For standard accounts, documents are reviewed after submission. Preparing and submitting them before the first withdrawal request avoids holding the payment in a pending state while documents are reviewed. Full document requirements and photo tips are on the account verification page.
Four conditions cover the majority of withdrawal delays:
The status of pending withdrawals is visible in the transactions area of your account. If a withdrawal has been pending beyond the expected processing window and none of the above conditions applies, escalate via live chat or email [email protected] with your transaction ID and the withdrawal amount.
A withdrawal request that exceeds the €5,000 daily cap is not cancelled - the portion above the limit is queued and released when the next daily window opens. Requesting multiple withdrawals in quick succession does not bypass the cap; combined totals are counted against the daily limit.
If the monthly cap of €50,000 is relevant to your account, contact support to confirm whether higher limits are available under the VIP programme. Details on the VIP programme are on the loyalty and VIP programme page.
Once a 40x wagering requirement is fully met, the bonus balance converts to real funds and becomes withdrawable. The conversion is processed automatically - no manual action is needed to trigger it.
If you withdraw the deposit portion while a bonus is still active but before wagering is complete, the bonus and any associated free spins are forfeited. The withdrawal of the deposit is not blocked, but the bonus is cancelled at that point. For a full breakdown of bonus terms and wagering conditions, see the welcome package and promotions page.
General processing time is 0-3 hours. PayPal settles within one business day. Card and bank transfer returns take 2-5 business days. Times may extend if account verification is pending or a bonus wagering requirement has not been cleared.
The daily withdrawal limit is €5,000 across all methods combined. The weekly cap is €20,000 and the monthly cap is €50,000. These limits are cumulative, not per-method.
The most common causes are: KYC documents still under review, an active bonus wagering requirement that has not been fully cleared, or a transaction flagged for additional review. Check your account area for the current status, and contact live chat with your transaction ID if the pending status has exceeded the standard processing window.
You can withdraw your deposit portion before wagering is complete, but doing so forfeits the active bonus and any associated free spins. The withdrawal is not blocked - only the bonus is cancelled.
No withdrawal fees apply on the casino side. Your bank or payment provider may charge independently for receiving the transfer - this is outside the casino's control.
Check that verification is complete and no wagering requirement is active. If both conditions are met and the withdrawal is beyond the expected window, contact support via live chat or email [email protected] with your transaction ID, withdrawal amount and the method used.
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