A dedicated promotional code is not confirmed as an active mechanism at Spinalto Casino at this time. The welcome package is available without a code for most accounts. If you have received a code through a specific promotion, the steps below cover where to enter it and what to do if it does not apply correctly.
If you are looking for the full bonus package terms - match percentages, free spins allocation and wagering conditions - those are covered on the welcome bonus and promotions page.
If a bonus code field exists for your account, it is typically located within the payments or deposit section of your account area. The field, if present, must be completed before or during the deposit process - codes entered after a deposit has been confirmed are generally not applied retroactively.
The exact label and location of this field depend on your account type and the promotion in question. If you do not see a code entry option during deposit, the offer associated with your code may be applied automatically, or the code may not be active for your account. Contact live chat before completing the deposit if you are unsure.
After depositing, go to the bonuses section of your account area. If the code was applied successfully, the associated bonus or credit will appear there within a few minutes of the deposit being processed.
If nothing appears after five minutes and the deposit is confirmed as received, the code was either not recognised or not triggered. Do not make an additional deposit before clarifying the status with support.
Five conditions cover the majority of code failures:
Codes are case-sensitive in most systems. If the code came from a promotional email or banner, copy it exactly rather than retyping it manually.
If the code failure cannot be resolved through the checklist above, contact support via live chat or email at [email protected]. To allow the team to investigate quickly, include:
Support cannot apply a code retrospectively in all cases, so raising the issue before making a follow-up deposit gives the best chance of resolution.
A promotional code is not confirmed as required for the standard welcome package. The five-deposit welcome offer activates automatically on a qualifying deposit of €20 or more at each stage, without a code.
If a code field is available for your account, it appears in the payments or deposit area during the deposit process. The exact location is not confirmed for all account types - check before completing the deposit or contact live chat to confirm.
Codes entered after a deposit is confirmed are generally not applied. Contact support immediately via live chat with your transaction ID - resolution depends on the specific promotion and timing.
Each promotional code is typically single-use per account. If the code shows as already used and you have not applied it before, contact support with the code string and your account email to investigate.
Running multiple promotional codes simultaneously is not confirmed as possible. If you have more than one code, contact support before applying either to confirm compatibility.