Two support channels are available: live chat directly on the site and email at [email protected]. There is no phone support line. Support operating hours are not publicly confirmed - if live chat is offline, email is the reliable alternative.
For account verification queries, document submission issues or withdrawal escalations, include your transaction ID and account details in the first message to avoid back-and-forth on basic identification.
Live chat is accessible from the site without leaving your current page. It is the fastest channel for real-time queries such as a deposit failure, a game not loading or a bonus that has not appeared after a qualifying deposit.
If the chat widget does not appear or shows as offline, try refreshing the page and disabling any browser ad-blocking extensions, which can suppress chat widgets on some browsers. If chat remains unavailable, use the email channel instead.
The support email address is [email protected]. Email is suited to queries that require documentation - such as verification rejections, withdrawal disputes or bonus term clarifications - where attaching screenshots or file uploads is necessary.
Response times via email are not publicly confirmed. Sending a clear, complete first message reduces the number of follow-up exchanges needed to resolve the issue.
Whether using live chat or email, four pieces of information speed up resolution significantly:
For payment or withdrawal queries, also include the method used, the amount and the date of the transaction. This allows the support team to locate the transaction without requesting it separately.
If an initial support contact does not resolve the issue, escalate by replying to the original email thread and explicitly requesting a formal complaint review. Keeping all correspondence in a single thread preserves the audit trail and avoids the team losing context when the query is passed to a senior handler.
If the escalation through email is not progressing, follow up via live chat and reference the original email date and transaction ID. This cross-channel follow-up prompts internal escalation in most cases.
Queries about deposit limits, self-exclusion, time-outs and other account control tools can be raised via live chat or the support email. For crisis gambling support and external helpline contacts, see the responsible gambling tools page, which lists all available controls and external resources.
For locked accounts, password resets on standard accounts and email change requests, contact live chat in the first instance. Pay N Play accounts do not use a casino-side password - access is managed through your banking credentials via Trustly. If your banking access has changed, you may need to re-authenticate through the Pay N Play flow to regain account access.
For account closure requests, contact support via email rather than live chat to create a written record of the request and its confirmation. Verification of identity may be required before an account closure is processed.
Two channels are available: live chat on the site and email at [email protected]. There is no phone support line. Live chat is faster for real-time queries; email is better for issues that require attached screenshots or documentation.
Support hours are not publicly confirmed. Live chat availability is visible directly on the site. If chat is offline, email [email protected] - this channel is available regardless of chat status.
Include your account email or username, the transaction ID from your account history, the promotional code or bonus reference if relevant, and a screenshot showing the issue or current status. For payment queries, also include the method, amount and date.
Reply to the original email thread and request a formal complaint review in writing. Reference the original date and transaction ID. If email escalation is not progressing, follow up via live chat with the same reference details.
Email [email protected] directly. If the chat widget is not appearing, try refreshing the page and disabling any ad-blocking browser extensions, which can prevent the chat widget from loading.
© 2026 SpinAlto All rights reserved