Five account controls are available: deposit limits, time-out, self-exclusion, a self-assessment test and a reality check. These tools are accessible from your account area for standard accounts, and from your banking portal for Pay N Play accounts registered via Trustly.
Reducing a deposit limit takes effect immediately. Increasing a limit is subject to a 24-hour cooling-off period before the change applies - this delay cannot be waived.
Deposit limits can be set on a daily, weekly or monthly basis. Setting or lowering a limit applies immediately. A request to increase an existing limit takes 24 hours to come into effect - this waiting period is intentional and built into the system to prevent impulsive limit increases during a session.
Pay N Play accounts manage deposit limits through the same banking portal used at registration, not through the casino account area directly. If you are using a standard account and cannot locate the deposit limit settings, contact live chat - the setting is in your account area but the exact path is not confirmed as a labelled menu item.
A time-out temporarily suspends access to your account for a chosen period. During a time-out, you cannot log in, deposit or place bets. Any pending withdrawals continue to be processed during the time-out period.
Time-outs are typically available in short durations - 24 hours, 48 hours, one week or similar intervals depending on the options presented in your account area. The exact duration options available are visible when you initiate the time-out from your account controls.
Self-exclusion closes account access for an extended period. Unlike a time-out, self-exclusion is a longer-term control designed for periods where continued play is not appropriate. The minimum exclusion period and re-activation rules are set in the account controls area.
During self-exclusion, marketing communications should also cease. If you receive promotional emails after activating self-exclusion, report this via the support email at [email protected] so the marketing suppression can be confirmed. For crisis support and external helplines, the contact number +1-800-522-4700 and the dedicated email at support contact page are available - this email address is [email protected].
The self-assessment tool is an in-account questionnaire that helps identify patterns of play that may indicate problematic gambling behaviour. It is voluntary and produces no automatic account changes - the output is informational and for your own use.
The reality check sends periodic session reminders at intervals you select. These reminders display session duration and prompt a decision on whether to continue or stop. The interval options are set when you activate the feature from your account controls area.
If you need to speak with someone outside the casino, a dedicated problem gambling helpline is available at +1-800-522-4700. The responsible gambling email contact for this casino is [email protected]. An external support link is also accessible directly from the site for connecting with gambling support organisations.
Self-exclusion through national schemes such as GamStop (for UK-registered players) operates independently of the casino's own self-exclusion tool. Registering with a national scheme is handled directly through that scheme's website, not through this account area.
Deposit limits are set in the account controls area of your account. Standard account holders access this directly on the site. Pay N Play accounts manage deposit limits through the banking portal used at registration. Reductions apply immediately; increases take 24 hours to activate.
A deposit limit reduction cannot be reversed immediately. Any request to increase a limit after a reduction is subject to the standard 24-hour cooling-off period before the higher limit comes into effect.
Self-exclusion is initiated from the account controls area of your account. Once activated, account access is suspended for the chosen period. If you cannot locate the self-exclusion option, contact live chat or email [email protected] to request exclusion directly through support.
The reality check sends periodic reminders during an active session showing how long you have been playing. You set the reminder interval when activating the feature. The reminder prompts a decision to continue or stop - it does not automatically end your session.
Pay N Play accounts registered via Trustly manage all gambling control tools through the banking portal used at registration, not through the casino account area directly. Deposit limits, time-out and self-exclusion requests for these accounts go through that portal.
A problem gambling helpline is available at +1-800-522-4700. The responsible gambling email for this casino is [email protected]. An external support link is also available directly on the site.
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